Refund policy

OuraShield Returns & Refunds Policy

Our 90-Day "Peace of Mind" Guarantee

At OuraShield, we stand behind the science and quality of our EMF protection technology. We want you and your family to feel completely secure in your purchase. That’s why we offer a 90-Day Money-Back Guarantee.

If you don’t feel a noticeable difference in your digital wellness or if you are not 100% satisfied with your results within 90 days of receiving your order, we will fix it.

1. How the Refund Process Works

To keep things simple and eco-friendly, we do not require you to ship the products back to us. We understand that your time is valuable.

  • Step 1: Contact our support team at hello@tryourashield.com within 90 days of your delivery date.

  • Step 2: Provide your order number and a brief explanation of why the product didn't meet your expectations (this helps us improve our technology).

  • Step 3: Once approved, your refund will be processed immediately.

2. Refund Timelines

Once your refund is issued, it will be applied to your original method of payment. Please note that banks and credit card companies typically take 5-10 business days to reflect the transaction on your statement.

3. Damaged or Defective Items

If your OuraShield chips arrive damaged or with any manufacturing defect, please send us a photo of the item at hello@tryourashield.com. We will immediately send you a replacement pack free of charge, or issue a full refund—whichever you prefer.

4. Cancellation Policy

Since we strive to ship orders as quickly as possible (usually within 24 hours), cancellation requests must be made shortly after purchase. If your order has already been processed by our fulfillment center, please wait to receive the item and then contact us to activate your 90-day guarantee.

5. Exceptional Customer Support

Our mission is your protection. If you have any questions regarding your devices, installation, or the science behind OuraShield, our team is available 24/7 to assist you.